Privacy policy and legal information

1. Who is responsible for your data

Montiel Facility Services is a trading name of Carlos Alberto Porto Soares, a sole trader registered in Portugal (tax number, NIF: 294619429). Address: Rua Sidónio Pais, Bloco H7, 4.º Esq., 8500-735 Portimão.

For any question about your data, email contacto@montielfservices.com.

2. What data we use and why

  • When you contact us by email, through the form on this site (which opens your email app) or on WhatsApp: your name, contact details and what you write to us. We use this only to reply and, if you ask, to prepare a quote. Legal basis: steps taken at your request before entering into a contract.
  • If you become a client: the details we need to carry out the work and invoice you (for example, the property address and your tax number). Legal basis: performance of the contract and our tax obligations.
  • When you visit the site: we use no analytics or advertising tools. The server hosting the site logs technical data, such as your IP address, so the site works and stays secure.

We do not sell personal data or use it for third-party advertising.

3. How long we keep it

  • Enquiries that did not lead to any work: up to 12 months.
  • Client records: as long as Portuguese tax law requires (usually 10 years for invoicing documents).

4. Who else sees your data

  • WhatsApp (Meta): WhatsApp conversations go through Meta’s services, under WhatsApp’s terms.
  • Virtual assistant: on WhatsApp, Leonor, an automated assistant, may receive and organise your request. Visits, quotes and decisions are always confirmed by a person on our team.
  • Whoever does the work: we share with the team or partner carrying out the job (for example, Rodrigues & Cardoso for building work) only what they need: the address, how to get in, and a contact.
  • Technical providers: our email service and the company hosting this site, which process data on our behalf.
  • cdnjs (Cloudflare): when you open the site, your browser downloads an animation script from this service, which receives your IP address.

Some of these services may process data outside the European Union, with the safeguards set out in the GDPR.

5. Your rights

You can ask to access, correct, delete, restrict or port your data, or object to its use, by emailing contacto@montielfservices.com. We reply within one month.

You can also complain to the Portuguese data protection authority (CNPD).

6. Cookies

This site does not use analytics or advertising cookies.

7. Complaints Book

You can make a complaint through Portugal’s official Electronic Complaints Book (Livro de Reclamações).

Last updated: 28 October 2026.